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MOVE MOZYPRO TO NEW COMPUTER PRO
When issues arise, Duplicator Pro immediately alerts you. Additionally, if you have existing cPanel databases and users, you can select them without using another interface. This way, you can transfer your data in one go. In fact, it allows you to import SQL files, especially large ones, manually.
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With this, you can change your sites instantly and ensure a consistent experience to your users and visitors.ĭuplicator Pro has full support for databases. In case you have live sites and want to overwrite them using your backed up or migrated data, one click is all it takes with Duplicator Pro. This lets you save time and save enough space for future backups. If you want to select only a few files and folders, Duplicator Pro enables you to do so. As such, you can save your storage space. If you have limited storage on your cloud services, you can place limitations on your Duplicator Pro backups. This helps you save time with your backup and migration and helps you ensure that you have covered all bases. The plugin has an overhauled package engine that is designed for this purpose.
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With Duplicator Pro, you have no trouble transferring sites with a large amount of content. This way, you only have to pay for one package to backup and migrate all of your sites. This is especially beneficial for organizations or companies that have numerous entities or brands. Their phone support is strictly for billing-related questions.ĭropbox does support tickets, while phone support is reserved for Teams accounts (the ones that start at $795/year.Though Duplicator Pro is used mainly for single sites, it works for multiple sites just as well. MyPC Backup only provides tech support via email. There’s a phone number for both the United States and Australia. They also provide e-mail and live chat.ĬrashPlan offers support tickets, email, and phone support (7am-7pm Mon-Friday and 9am-5pm Sat-Sunday Central time) for CrashPlan+ subscribers. The posted hours are very similar to Carbonite’s, just on Pacific time.
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You can add unlimited phone support to your individual paid or free account for $99.99 per year, though. SugarSync takes a similar approach – phone support only comes standard on their Business subscriptions. Phone support is only available to MozyPro subscribers (their business customers) MozyHome subscribers are limited to live chat and submitting cases (similar to emailing them.) Mozy has offices around the globe, but when I look at their tech support, they’re missing a few key components.
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As a Carbonite fan myself, I’m very pleased to see them take this stance on customer service. It’s one thing if you’re activating a credit card or asking about an extra $2 fee on your long distance bill, but if you just had a serious data disaster and need real help, you want someone in America there to help you through it. When they experience a data disaster and need to restore everything from Carbonite, it can be very stressful for them, and we want we have the right people in place to assist with consideration and technical expertise,” said Carbonite Chairman and CEO David Friend. Our customers rely on us to back up their valuable digital data, from irreplaceable pictures to accumulated music files, to important records and documents. “Customer service is a core element of the Carbonite brand. The 150 new employees are split up between the customer and technical support teams, so no matter what type of support you need from Carbonite, it sounds like you’ll be talking to a qualified individual here in the US that has a firm grasp of the English language! The facility was actually up and running this past summer (sometime in June,) ahead of schedule. When they experience a data disaster and need to restore everything from Carbonite, it can be very stressful for them, and we want we have the right people in place to assist with consideration and technical expertise. Not only did this mean 150 new jobs in the area, but it means that 100% of Carbonite’s phone, email, and chat customer support services are now US-based. Carbonite just announced yesterday that they opened a new facility in Lewiston, Maine dedicated to customer support.